Fees can be negotiated - please contact me to discuss your circumstances.
Fees shown are typical fees charged for an in-person mediation. Note no VAT is charged.
Costs of the venue are the responsibility of the Parties.
Preparation time is included.
Expenses and Travel will be charged at cost.
Payment is required 7 days prior to the mediation.
The Mediator can be contacted in several ways:
Venue hire and facilities costs are not included and are the responsibility of the Parties.
In the event that the fees for the mediation are not received prior to the mediation, the mediation will not go ahead. If one Party has paid, they will receive a full refund.
No preparation work will go ahead until the initial invoice has been paid.
If the mediation is cancelled or postponed more than 7 calendar days before the agreed date, no fee will be due and a refund will be given if any fees have already been paid, however any reasonable costs already incurred will be recoverable.
If the mediation is cancelled or postponed less than 7 calendar days before the agreed date, 50% of the fee will be due, along with any costs already incurred.
If due to unforeseen circumstances (for example, sickness) the Mediator needs to cancel or postpone the mediation it will be up to both Parties to agree how to proceed.
A full refund of all fees paid to date will be refunded if cancellation and no rearrangement is required. If the mediation is postponed, the fees will be retained in reference to the future date.
The Mediator will not be held liable for any costs incurred by the Parties in this situation.
Either Party is entitled to cancel the mediation within 14 days of the date it is confirmed in writing.
If this is within 7 days of the mediation but still within 14 days of it being confirmed, there will be no cancellation penalties.
Any contact made with the Mediator will be treated in strict confidence.
The mediation itself will be subject to Term 3 in the Mediation Agreement.
The Mediator shall not be liable to the Parties for any act or omission in relation to the mediation unless the act or omission is proved to have been fraudulent or involved wilful misconduct.
The Mediator does not give legal advice and as part of the Mediation Agreement the Parties will agree that they will not make any claim against the Mediator in connection with the mediation.
The Mediator will hold securely papers and information from the mediation for a period of 6 months, at which point they will be destroyed, excluding the signed copy of the Mediation Agreement which the Mediator will retain.
The Mediator has Professional Indemnity and Public Liability insurance with £1m of cover.
The Mediator follows the European Code of Conduct for Mediators. A copy of this is provided for your information within Documentation.
If any party wishes to raise a complaint against the Mediator, in the first instance the complaint should be put in writing and sent to:
Emma Stevenson, 24 Rashleigh Road, Duporth, Cornwall, PL26 6DW or by email to firstname.lastname@example.org
The complaint must be made within 1 month of the event giving rise to the complaint.
An acknowledgement will be sent within 7 calendar days, and a full response within 1 month, of receiving the complaint.
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email@example.com 07894 986135